Enterprise Software Solutions

A call center has probably been the wisest thing you’ve implemented with your company since its inception, but if you’re not keeping up with the latest technology, it could quickly become a hindrance.  A call center is quite complex, especially if you’re dealing with inbound and outbound calls.  Keeping up with all the information about [...]

Technology has undergone many changes in just the past few ten or fifteen years, greatly changing the way that businesses are run.  Most of the concepts are still the same; customer service is still a huge deal.  If a business isn’t able to keep their customers happy then they aren’t going to have any returning [...]

Like all forms of industry, working in a call center carries with it its own terminology and a new world of jargon, especially when dealing with call center software. Therefore we are bringing you this guide to some of the more commonly used expressions. ASA – This stands for Average Speed of Answer, the average [...]