Enterprise Software Solutions

Technology has undergone many changes in just the past few ten or fifteen years, greatly changing the way that businesses are run.  Most of the concepts are still the same; customer service is still a huge deal.  If a business isn’t able to keep their customers happy then they aren’t going to have any returning [...]

What is an IVR call center? IVR actually stands for Interactive Voice Recording, which is a form of technology which enables computers to respond to human beings via the use of both voice and DTMF keypad inputs. When it comes to an IVR call center, IVR is able to allow customers to engage with the [...]

The use of a switchboard system with interactive voice response system is a vital keystone to any call center in modern times.  These IVR call center systems are becoming increasingly advanced.  What was once viewed as a “depersonalizing” of the service sector is now viewed as a vast savings of operating costs.  The more features [...]

If you make a phone call into your local gas company, phone company or bank chances are you are calling an IVR call center, and will be dealing with the latest in IVR technology. This type of program is also used when you call for flight information, to check on a credit card balance or [...]